Monday, January 01, 2024

Time Management: “Why I can't do that here” - Considering the Analogue approach in a Digital World



“Why I can't do that here” - Considering the Analogue approach in a Digital World


NLP (Neurolinguistic Programming) has a fundamental model developed by Robert Dilts, the “Dilts Pyramid” (https://youtu.be/hrK9_ZPo790?si=cnpZqvU_lwSYYxOy) Which discusses “Logical Levels”. I first discovered it twenty odd years ago and it has served me well on a daily basis. 


The model  provides a great way to understand a problem and help you understand what is “blocking” you progress (Blocking also features in agile, when we talk about “Blockers”. If you feel unable to get on with something, your not in “flow” or simply feel anxious about an issue or project, a quick dive into the model can help you understand where in the stack the issue is. It might just be the place (environment), so go somewhere else and do it! You might not know “how” to do it (Capability), so try fail fast, learn and repeat (Another agile trait!).  You get the idea. The point is there are layers to what might be holding you back, Flow is an alignment of the entire hierarchy, “When the planet align”. 


Why - Purpose

I - Identity

Can’t - Belieifs

Do - Capabilities

That - Behaviour

Here - Environment




Making schedules about what you want to do where you want to do it when you want to do it how you want to do it and most importantly, why? Setting Goals, critically with a due date or at least a review date is paramount. The Franklin Covey “Urgent v Important” matrix can help here.  The old Time Manager International  “Key Results Areas” structure,  staying focused dealing with procrastination and ensuring progress. Key Results is about having a maximum of ten areas of focus, major parts of your life, interest and work. These Key Results Areas are then broken down into task and activities. The Whole is the tree trunk, the Key Area is a branch and the task are the twigs with activities being the leaves. The roots, being the beliefs and other aspects of the Dilts Pyramid, to help ground you and keep you focused. That’s me conjoining the two approaches. 



Using and adapting a time manager system



Everything has a date on it, if relevant the time as well, books, papers, reports, diagrams, notes 

doodles, random things. No date, no context later. You’ll thank me, that random note you rediscover “O my, I thought about that twelve years ago!”. 


You will forget when over time. It matters, with it down!! It validates the future you, to your past thinking.  Moving things forward is the key constant progress. Most people find true happiness in progress. Happiness is never a destination, it’s about being grateful today for what we have achieved to date. It is about making progress, solving problems, over coming obstacles. It’s never easy, it’s not meant to be. Be brave, move forward, make progress. Everyone is different. There is no right or wrong way to get things done or organise yourself. 



You’ll work it out eventually! I still love the words to Sunscreen by Bazz Lahrmann.  https://en.wikipedia.org/wiki/Wear_Sunscreen Those words and that song, are so true. I also ascribe to The lyrics of Affirmation by Savage Garden https://genius.com/Savage-garden-affirmation-lyrics


And love the wisdom still of “IF” by Rudyard Kipling: https://poetryace.com/if There’s enough philosophy in those three things for most people to live by, just add the Scout Law & Promise and your done!

https://www.scouts.org.uk/volunteers/learning-development-and-awards/training/trainers/delivering-the-modules/delivering-training-for-all-appointments/fundamentals-of-scouting-module-5/fundamentals-details/the-promise-and-law/


Being able to stay hyper focused, is very difficult today. Over the past twenty years, I’ve felt the change, from being able to be focussed, to the distraction driven social media world we all now live in. I guess it’s one of the reasons I’m bothering to write this on New Years day 2024. It’s important to get it out of my head, acknowledge it and share my thoughts, with others who may find some value in my ramblings. 


There’s a great book, call Deep Work by Cal Newport: https://www.shortform.com/summary/deep-work-summary-cal-newport


The book really validates the concept of having to get into “Flow” which is a mental state and another great book by Mihály Csíkszentmihályi  https://www.goodreads.com/en/book/show/66354 Once your in a flow state, the Dilts Pyramid aligns and you can perform creative miracles!


A great way to stay focused for small set amounts of time, is the  Pomodoro technique: https://www.forbes.com/sites/bryancollinseurope/2020/03/03/the-pomodoro-technique/


Quite simply, you use a timer, digital, or analogue, even a kitchen timer. You then work in solid blocks of 25 minutes follower by a guilt free enforced break, then move on or repeat.  This approach of time boxing the project can help enforce discipline. Another great book is Write it down make it happen:

https://www.simonandschuster.co.uk/books/Write-It-Down-Make-It-Happen/Henriette-Anne-Klauser/9781471108402

 

Also another classic, Bird by Bird Anne Lamont : https://archive.nytimes.com/www.nytimes.com/books/97/08/17/reviews/lamott-bird.html


It’s all about setting the goal, having the destination on the horizon and getting there step by step. Coming from someone who is still working on a PhD after twenty five years, I too need to finish (PhD = Project Half Done!!!). I seriously need to get it finished and after publishing eight articles, I’m now doing it by prior output. Not the traditional route, but the destination on the horizon remains the same. 


Myers Briggs Personality Types 


I also suggest having an idea about your personality type, The Myers Bridges Type Indicator, can really help you know yourself, there are 16 types and each will have a different world view and approach to getting things done see: https://www.16personalities.com or https://eu.themyersbriggs.com/en/tools/MBTI for me in 1993, it was life changing. As an INFJ, it made me realise a lot about myself. Thirty years later MBTI/NLP and these other things I’m writing about, have been great friends on the journey. 


Micro Learnings


Use the TMI Location approach "I can do that there”. When you have a day in the Office, plan for maximum productivity. (Office only stuff). Hard rule that any distractions are written down, noted and ignored.


Procrastination


Procrastination is a fear of failure. Everything starts with the first step of action. Break the problem down until that is possible. I honestly believe procrastination is an imposter. If your trying to do a creative thing and your not in the mood, either get yourself into the zone somehow, music, environment, whatever works, or leave it for now. Do something meaningful, walk, talk, house work or another distraction. You’ll feel guilty, but likely come back and smash it when your in the mood, it maybe your subconscious is still percolating the idea. It’s not ready to hatch at that moment!


Never leave a thing without writing the next step down, then you don't need to think when you return to it, just crack on.


Minimum Viable Products, (MVP), if it's a one-off deposable, just do it on paper. Apply the 20-80-20 rule, good enough and move on. Perfection is often an excuse to linger. Think about outcomes and effects, it's the result that matters, getting there can be chaotic if need be. Know the intended outcome, how long has it got to last for? What the budget and expectation. 

Pilots are good, Agile approach, Alpha, Beta and Production. 


Quality is relative. Good enough is often all that’s needed


https://www.agileneuro.com/wp-content/uploads/2018/08/problem_solving_model_Agile_neuro.png



Micro moments - 


At points during your day, you’ll have micro moments, - use these to reflect, plan be grateful.  Carry some blank index cards to write on. If you only have a few minutes, you can still “capture the moment”, write down the passing thought and then move on.


Often our sub conscious mind will keep chewing a problem in the background, in fact our subconscious mind is always going just that. The problem happens when it spits a great idea out at us, we need to just scribble it down and then process it later. Index cards, scraps of paper, voice memos on your phone. A quick note app like Drafts on iPhone is brilliant. Index cards work great for this or just write it in your day book. Your journal is your day book, these are what use to be called common place books. 


If it doesn’t exist, build it or make it yourself


See: Van Neistat: https://www.youtube.com/@vanneistat/videos


During lockdown, I went on a journey building thinks from scrap wood, pallets and other junk I had knocking around. Forget what other think of you, this is about your journey and your creativity. Cardboard boxes and duck tape can make desk accessories, card storage boxes or any other folder or holder you might want to try. If you like what you’ve made, iterate and improve, use your “MVP” as the template and make a nicer version. 


For the record, I spent most of the day writing this and have decided to just publish it so it’s out there. Look down my other posts, there’s more detail on a fair bit of this ….







Sunday, December 17, 2023

Navigating the AI Revolution: Data, Automation, and the Future of Work


The paradigm shift in AI is not just underway; it's reshaping how we think about technology, work, and society.

"AI is not just a tool; it's a new lens through which we view and shape our world."


Artificial Intelligence (AI) has long ceased to be a mere buzzword and has become a pivotal part of our digital ecosystem. It's about data and automation, about redefining workflows, and, most intriguingly, about the radical possibilities opened up through natural language interaction. But as we stand on the brink of this AI revolution, it's crucial to address the pressing issues of responsible AI, including explainability, content safety, and the ethical implications of AI deployment.


The Essence of AI: Data, Workflow, and Natural Language Interaction


At its core, AI is a blend of data sophistication and workflow automation. The emergence of natural language processing (NLP) technologies has brought a revolutionary aspect to AI, making interactions more intuitive and human-like. This evolution is not just a technical upgrade; it's a gateway to more personalized, accessible, and efficient digital experiences.


Responsible AI: A Commitment to Ethical Principles


The path to AI integration must be paved with responsibility. Key principles like explainability and content safety are not just optional extras but necessary conditions for ethical AI usage. Users need to understand how AI systems reach conclusions (explainability) and be assured that these systems are safe and reliable in parsing queries (content safety). These principles are crucial for building trust and ensuring AI's beneficial impact on society.


Prompt Engineering: Crafting AI Interactions


Microsoft's Prompt flow, involving retrieval-automated generation (RAG), is a testament to the advancements in prompt engineering. This technique is about crafting AI interactions in a way that they become more relevant, contextual, and effective. Meta prompts, which involve using metadata for secondary context, further enhance AI's ability to understand and respond to complex queries.


[Microsoft AI Blog]

https://techcommunity.microsoft.com/t5/ai-machine-learning-blog/harness-the-power-of-large-language-models-with-azure-machine/ba-p/3828459


AI in Search: Semantic Search Evolution


Semantic search, as explored by Microsoft Azure, represents a leap in search technology. By understanding the intent and contextual meaning behind queries, semantic search delivers more accurate and relevant results. This advancement exemplifies how AI can refine and redefine existing technologies.


[Azure Semantic Search]

https://learn.microsoft.com/en-us/azure/search/semantic-search-overview


AI and Cybersecurity: A New Frontier


The interaction of AI with Security Operations Centers (SOCs) and Security Information and Event Management (SIEM) systems represents a new frontier in cybersecurity. AI can automate the identification of Indicators of Compromise (IOCs), enhancing threat detection and response capabilities.


The AI-GAP Framework: Governance, Assurance, Policy


Understanding the broader implications of AI requires a robust framework like AI-GAP (Governance, Assurance, Policy). It's about ensuring that AI systems are governed ethically, operate with assurance, and are underpinned by sound policies. The UK Government's AI Strategy is an excellent resource for grasping the complex tapestry of AI governance and policy implications.


[UK Government AI Strategy]

https://www.gov.uk/government/publications/national-ai-strategy


The Future of AI: Challenges and Opportunities


As AI continues to evolve, integrating large language models (LLMs) into various applications, the challenges of ethics, bias, privacy, and copyright infringement become more pronounced. Moreover, the potential for secondary mining of metadata and issues around access control and data protection (including GDPR compliance) must be addressed.


AI and Knowledge Work: A Paradigm Shift


The shift from traditional knowledge work to data science signifies a fundamental change in the workforce landscape. AI is not just a technological tool but a catalyst for new forms of knowledge creation and dissemination. It encourages the development of new research fields and novel approaches to problem-solving.


Embracing AI: The Path Forward


As AI becomes more ingrained in our lives, from personal assistants like Siri and Alexa to more sophisticated applications in smart cities and IoT, our approach to AI needs to be both strategic and adaptive. The future holds immense possibilities for AI-enhanced solutions, but it also calls for vigilance to mitigate risks and safeguard ethical standards.


AI is indeed the most exciting and daunting technology of our times. As we navigate this transformative era, it's imperative to stay informed, adaptable, and ethically grounded. The journey into the AI-enhanced future is not just about technological adoption but about rethinking our relationship with technology itself.


Explore More:

[Artificial Intelligence and the Future]

https://www.smithsonianmag.com/innovation/artificial-intelligence-future-scenarios-180968403/

 [Microsoft's AI Upgrades]

https://joshbersin.com/2023/03/microsofts-massive-upgrade-openai-copilot-for-entire-ms-365-suite/

[Google's Generative AI]

https://workspace.google.com/blog/product-announcements/generative-ai

 [AI and White-Collar Productivity]

https://economics.mit.edu/sites/default/files/inline-files/Noy_Zhang_1.pdf



AI Now

 

AI NOW: Embracing the Future of AI in Organisational Strategy and Operations

November 30, 2023

In today's rapidly evolving digital landscape, Artificial Intelligence (AI) is no longer a futuristic concept but a present reality, deeply ingrained in various aspects of organizational operations. The integration of AI into our daily processes is not just about adopting new technology; it's about rethinking our strategies, policies, and systems to leverage AI's full potential. But the key question remains: How AI-ready is your organization?

Understanding the AI Landscape in Your Organization

What systems already use AI? Many organizations have AI embedded in standalone systems, services, and applications, often without realizing its full scope. It's crucial to conduct an inventory to understand where AI is already at work. This includes recognizing AI-enabled assets and assessing their effectiveness in areas like counter-fraud measures, risk management, and incident management.

Do your procurement team understand AI? As AI becomes increasingly critical in supply chain and procurement processes, it's essential that your team is not only aware but also well-educated in AI functionalities and implications.

Key Actions for AI Integration

  1. Data Quality: Remember, data is the fuel of AI. Ensuring high data quality is foundational for effective AI deployment.
  2. Amending Contractual Terms: As AI transforms service designs, your contractual agreements must reflect these changes.
  3. Education and Awareness: Building a culture of AI awareness is vital. This involves training and educating your staff about AI's capabilities and limitations.

Being AI-Ready: A Strategic Approach

AI integration should not be an ad-hoc process but a strategic decision. Every step towards AI integration should align with your organization's strategic goals, maximizing value and ensuring a transformative impact. It's about understanding the 'velocity' – the speed at which your organization can adapt to and integrate AI, considering your risk appetite and vision.

Comprehensive AI Strategy: Beyond Technology

  1. People: Incorporating AI into HR policies is crucial. How will AI assist with processes related to joiners, movers, and leavers (JML)?
  2. Places: Physical locations must be considered in your AI strategy. How can AI enhance your place strategy?
  3. Policies and Processes: AI can significantly streamline policy development and process optimization. The key is to ensure that your data and information strategy is robust and up-to-date.
  4. Procedures: Efficient and effective procedures, powered by AI, can leverage high value in a dynamically driven environment.

Embracing AI with Security and Assurance

While AI presents numerous opportunities, it also introduces new risks, particularly in terms of information security. Ensuring that your supply chain is digitally secure and AI-ready is crucial. Your workforce should be trained not only to leverage AI but also to understand the necessary safeguards.

AI in Service of Organisational Transformation

AI's potential to prevent fraud, enhance knowledge, and transform organizations is immense. However, its integration needs to be structured, value-driven, and secure. This means taking care of personally identifiable information and other sensitive data.

As AI continues to advance, it's not a question of whether it will permeate every aspect of our operations but how well we prepare for it. The journey to becoming AI-ready is continuous and requires a holistic approach, integrating technology with strategy, people, and processes.

To explore more about AI in organizational contexts, check out these resources:

Embrace AI, transform strategically, and propel your organisation into the future.

Issues to Consider Checklist:


[ ] Strategy - Make sure you have one [ ] Policies - Ensure you update your existing policies [ ] Data Quality data is the fuel of AI - ensure it is accurate. [ ] Supply chain / procurement [ ] Education of your Leaders [ ] Training of your staff [ ] Making the most of what you’ve brought! - AI may already be here. [ ] Knowing what you have (Information asset register) [ ] What systems and services already has AI built in? [ ] Counter fraud - Be aware of your processes. [ ] Risk management - Revisit with an AI lease. [ ] Risk appetite - define it and write it down. [ ] Resilience planning - What happens when things go wrong? [ ] Incident management - Be prepared [ ] Service design - Ensure you're adhering to standards.






Sunday, August 28, 2022

80/20/80 Rule approach

 

The 80/20 principle has been round for many many years and is in use daily  across business and just about every genre. It's quite simple and straightforward it basically means that for 20% of the effort you can actually get 80% of the results you want.

The Pareto principle[2] as it's known has a very valid set of findings and it is a good "Rule of thumb", the  rule of thumb, is a whole different thing as that's when you look at Daniel Kanemann and and the whole thing around using intuition [1].

My take on it is a slight addition to the 80/20 principle I like to think of 80/20/80 rule, I call the "All-mo-done", (almost done). If you think about it,  it's true most of us especially in business and at work want to get things done now. We all love progress. We all I hope strive to add value with intentionality. 

Something that occurred to me the other day while I was doing some chores basically tidying up,  is that quite often,  will outsource things to a service provider or consultant or associates or subcontract to get someone else to do it. 

I always try to get the worst job of the day done first, you know clean the cat litter tray type thing. Some jobs are too over whelming so are best tackles in a couple of goes, hence the 80/20/80..... Have you ever considered that you could do 80% of the work for 20% of the effort involved and get all the glory for what we call it and show the minimum viable product MVP??

What I'm trying to say to you is quite often we look at job and we just scope it all out (109%) and get someone else to do it for us because we're too busy it's not but she's her time whatever. Doing that means the outsourced resource gets the benefit of the 80% "Quick wins" for 29% of the effort! 

When you apply Dave Allen's principles of Getting Things Done (GTD) [3], sometimes your better off doing the job, than specking it out for someone else! As we say in the IT security industry the "JFDI" approach you can  look that one up later [6]!! You can actually achieve an awful lot by doing the 80% in 20% of the time, yourself this does two things;

One because there has been demonstrable progress and achievement, what a waste of your effort scoping it all to it have a commissioned.  The work your boss or whoever your doing it for,  realises you've actually my quite a lot, with tangible results. 

What you then do is scope out the remaining 20% of the job which you know it's gonna take 80% of the effort and then you've got you've already delivered and demonstrated  the low hanging fruit, that phrase im not a fan of, but does apply and it does make sense. The fact that you've got the MVP [5] ready to go before you've even commissioned the work to finish it off!

Sometimes you might actually find that when you get round scope in the last bit it's actually not worth the amount of effort and money involved in doing it but you can demonstrate that because you've already shown by delivering  80% of the results very quickly, the last 20% if it's required it's gonna probably cost 80% of the funding to do the job hence my 80 2080.  You absolutely know the external resource will be earning their money!

Because that last 20% could well be 80% the effort and 80% of the cost to finish the project.You might want to think carefully about your "Definition of done" [4] and about rescoping. Another thing to consider is that why you're going through doing 80% of it very quickly and looking at it your understanding very intimately all of the last bits that remain to be done, this may mean rescoping a project it may mean realigning your expectations and it could even mean instead of investing that money in doing that final piece if you can make do with a bit of a reshaped phase 1, you have a proof of concept and do the last 20% later if it's still required. 

In summary it's just a different way of thinking 80 20/80 get the 80% done very quickly because often you can't even scope out the last 20% and the finishing until you understand the job intimately you might as well do the big part yourself and deliver them very quickly and then you can really work out if the requirements are changed what the functional and non-functional requirements are for the last bit.  Then decide if the business case to do it stacks up in the first place.

References:


[1] https://hbr.org/2015/05/from-economic-man-to-behavioral-economics
[2] https://www.techtarget.com/whatis/definition/Pareto-principle
[3] https://gettingthingsdone.com/what-is-gtd/
[4] https://www.agilealliance.org/glossary/definition-of-done/
[5] https://www.productplan.com/glossary/minimum-viable-product/
[6] https://jfdi.info/about/what-does-jfdi-mean/








Monday, April 11, 2022

BLUF for Crisis Communications

Background

One of the key issues with Crisis Management is clear and effective communications. a good set of principles are; ABC Accuracy, Brevity & Clarity. In the military, the BLUF approach (Bottom Line UP Front) is used and this is supported by the 5(W)HO system; Who, What, Where, When Why, How and the Outcome.

Crisis Management should be conducted using the same approach.

Who

Identify the individuals and their for in the  crisis. Who are the key players? What are their names and what are their roles?

What

Identify the crisis. What are the current circumstances and what is the situation you are trying to address, what is the issue your communicating about?

Where

Identify the location of the crisis, incident or situation. Where is the crisis taking place, the scope and the boundaries of the incident or crisis?

When

Identify the time of the crisis. When is the crisis taking place, when does the message relate to, what is the time-frame, validity, deadline for any task and the time that the outcome has to be reported back?

Why

Identify the reason for the crisis. Why is the crisis taking place, why is the communication being written?

How

Identify the solution. How do you propose to resolve the crisis, how is the outcome to be achieved or what is the effect being sought?

Objective

Identify the outcome of the communication or tasks being communicated. . What do you want to achieve What is the expected outcome?


Crisis management is a decision making process, many of the facets of Crisis Management are about Strategic Decision Support. It is not about standing back and watching events unfold. It is about taking control and steering events in the right direction. It is about influencing and changing the outcome of the crisis.

Crisis Management is an iterative process is about dealing with the current situation and dealing with preparing for the future, through lessons learned and feedback.

The use of keywords in the email subject line.

The first thing that your email recipient sees is your name and subject line, so it’s critical that the subject clearly states the purpose of the email, and specifically, what you want them to do with your note. 

A typical email subject could be [Classification][Operational Codeword] [Action Verb] [Subject]

Example 

(1)Subject: OFFICIAL /SUN BURST /DECISION - Supplies required

(2)Subject: OFFICIAL / SUN BURST / REQUEST - Information on current supply levels required

Military personnel use keywords that characterize the nature of the email in the subject. Some of these keywords include:

  • ACTION – Compulsory for the recipient to take some action
  • SIGN – Requires the signature of the recipient
  • INFO – For informational purposes only, and there is no response or action required
  • DECISION – Requires a decision by the recipient
  • REQUEST – Seeks permission or approval by the recipient
  • COORD – Coordination by or with the recipient is needed
  • SITUATION - The following is a Situational Update
  • REFERENCE - This email contains information to be indexed and stored
  • AUTHORITY - This email contains the authority to execute a previous request
  • UPDATE - This email contains an official update relating to the situation.
  • CASCADE - This email is an official communications for cascade
This type of standardised reporting and control also means important emails and communications can be searched for by date and time to aid with context and sense making during the ongoing situation. 

References: 

[1] https://armypubs.army.mil/epubs/DR_pubs/DR_a/ARN32225-AR_25-50-003-WEB-6.pdf

[2] https://www.animalz.co/blog/bottom-line-up-front/

[3] https://www.cnbc.com/2019/04/23/ex-us-navy-officer-how-to-write-emails-with-military-precision.html

[4] https://rockcontent.com/blog/bluf-meaning/

[5] https://hbr.org/2016/11/how-to-write-email-with-military-precision